Privacy Policy

Effective Date: 11.04.2025
Last Updated: 11.04.2025

Millie’s Cleaning Services (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or interact with us.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide

• Full name
  
  
• Address
  
  
• Email address
  
  
• Telephone number
  
  
• Payment details
  
  
• Details of cleaning or maintenance requirements
  
  

b. Automatically Collected Information

When you visit our website, we may collect:

• IP address
  
  
• Browser type and version
  
  
• Usage data (pages visited, time spent, etc.)
  
  

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide our cleaning and maintenance services
  
  
• To communicate with you regarding appointments, quotes, or enquiries
  
  
• To manage payments and invoicing
  
  
• To comply with legal and regulatory obligations
  
  
• To improve our services
  
  

3. Legal Bases for Processing

We rely on the following legal bases under the UK GDPR:

• Performance of a contract: When processing is necessary to provide our services to you.
  
  
• Consent: Where you have given clear consent (e.g., marketing emails).
  
  
• Legal obligation: To comply with applicable law.
  
  
• Legitimate interests: For purposes such as business development or fraud prevention, provided your rights do not override our interests.
  
  

4. How We Share Your Information

We may share your information with:

• Our staff and subcontractors for the purpose of carrying out services
  
  
• Service providers (e.g., IT or payment providers)
  
  
• HMRC or other legal/regulatory bodies if required
  
  
• Professional advisors (e.g., accountants or legal advisors)
  
  

We do not sell your personal data to third parties.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

For example:

• Client records: up to 6 years (for tax/audit purposes)
  
  
• Enquiries: up to 12 months
  
  
• Marketing preferences: until you unsubscribe
  
  

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. These include secure systems, limited access controls, and regular training for staff.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
  
  
• Request correction of incorrect or outdated data
  
  
• Request deletion of your data in certain circumstances
  
  
• Object to or restrict processing
  
  
• Request data portability
  
  
• Withdraw consent at any time (if processing is based on consent)
  
  
• Lodge a complaint with the Information Commissioner’s Office (ICO)
  
  

You can exercise your rights by contacting us using the details below.

8. Cookies

We may use cookies to improve your experience on our website. You can manage your cookie preferences in your browser settings. For more details, see our [Cookie Policy].

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Millie’s Cleaning Services
Email: millie (at) milliescleaning.com

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you directly.